Frequently Asked Questions
What is the expected delivery time?
It typically takes 5 days to ship if the item is in stock, and approximately 25 days if reproduction is required.
What is the warranty period for this equipment?
The standard warranty period is 12 months for key components starting from the date of receipt.
How do you handle quality issues?
If a problem occurs, please provide photos or videos of the affected part. We offer technical support and free replacement of key parts within the 12-month warranty period.
What payment methods are supported?
We require a 30% deposit, with the remaining 70% balance due within 3 working days after receiving a copy of the B/L.
Which trade terms do you offer?
We provide EXW, FOB, CIF, and CFR options to suit your specific requirements.
Do you support product customization?
Yes, we provide both standard models and customized solutions tailored to your specific operational needs.