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Frequently Asked Questions
What are the available Trade Terms?
We support Ex-work factory, FOB Qingdao, FOB Yantai, and CIF terms.
What is the guarantee period for the equipment?
The engine is guaranteed for 3 months, and other primary accessories are guaranteed for 6 months.
How long is the typical production lead time?
Production normally takes 15-20 days after receiving the deposit. During busy seasons, it may take 25-30 days.
What are the accepted payment terms?
We accept T/T or L/C at sight. A 30% deposit is required to start production, with the balance due before shipment.
Which documents do you provide for customs clearance?
We provide the Bill of Lading (B/L), Commercial Invoice, Packing List, and Certificate of Origin.
How are missing or damaged parts handled during shipping?
If damage occurs during shipping, the agency is responsible. We will assist with compensation or replacement. Small missing components can be sent via DHL within one week.