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Frequently Asked Questions
1. What kind of training do you provide for new equipment?
We provide standardized operation training and detailed equipment maintenance training to ensure your team can handle the machinery effectively and safely.
2. How quickly can I get technical support if a fault occurs?
We offer 24/7 telephone guidance with a response time of 30 minutes. If on-site assistance is required, our technical team will arrive at your location within 24 hours.
3. Do you provide regular maintenance inspections?
Yes, we conduct regular preventive inspections, including monthly and quarterly checks, and maintain formal inspection records for all equipment.
4. How long does it take to receive replacement parts?
Common accessories are sent out on the same day as the request. For high-demand operations, we can also help establish a local parts warehouse at your site.
5. What are the available shipping and trade terms?
We accept various international trade terms including FOB, CIF, and factory pick-up. For domestic orders in China, we can ship to any designated location.
6. Can the equipment be customized to specific requirements?
Yes, we accept customization requests. The lead time for customized machinery typically ranges from 1 to 3 months depending on the specifications.
Neto Forklifts
